Standard Policies


  • Toll-Free Phone: 800-247-7668
  • Local Phone: 402-474-3353
  • Internet Website:
  • Sales Desk Hours: Monday through Friday


  • All published prices are FOB Lincoln, Nebraska 68522.
  • All shipments are generally made by FedEx Ground (small package) or by common carrier (truck).
  • All FedEx Ground shipments will be prepaid and added unless a 3rd party account is used.
  • Under no circumstances will Bison be responsible for special charges levied by any carrier including but not limited to lift gate, call ahead, residential, inside delivery, excessive truck unloading time fees (45 minutes allowed) or other non-standard charges necessary to complete the delivery whether specifically requested by the dealer or not. These fees will be charged back to the dealer.

Goods Damaged in Transit Goods damaged or suspected to be damaged in transit should not be signed for until the customer has noted the nature and extent of the damage on the freight bill. It is the dealer's responsibility to file damage or shortage claims on 3rd party shipments. Dealer must notify any drop ship recipient of required procedures. Dealer has 5 days to notify Bison of any damage.

Refusal of Shipment If an order is refused by the customer, unless because of a Bison shipping error, the customer will be charged for all freight and a minimum restocking charge of 35% of the invoice with a minimum restocking charge of $100.

Rush Shipments Rush orders, when in stock, will receive expedited shipping only if the dealer requests at their own expense next day, 2nd day, or 3 day select air freight.

Backorders Normally shipments are held until order can be shipped complete. Dealer may request partial shipments but will be responsible for all freight bills.

Warranty All Bison products are warranted against manufacturing defects at the time of delivery. In addition, most products are covered by warranty periods stated in the description of the product. Where listed as “limited”, warranties cover damage or failure that occurs during the course of “normal or intended use” of the warranted product. Normal or intended use is described as activity that is necessary for the participation in the sport for which the equipment is designed.

Bison Limited Warranties do not cover any damage or failure that is the direct or indirect result of any use that is not deemed in the sole discretion of Bison to be “normal and intended use”. When warranties are stated as “unconditional” or “unconditional replacement”, the above stated limitations do not normally apply except in cases where damage was obviously the result of a malicious act of vandalism.

Where no specific length or type of warranty is listed in the catalog, the product is warranted to be free from manufacturer’s defects and for the intended purpose at the time of shipment. Whether or not stated as such, all Bison warranties allow Bison to repair or replace warranted products at Bison’s sole option. Normal deterioration of products due to weather, wear and tear, or other causes that do not affect functional use are not covered by Bison warranties, regardless of type of stated warranty.

All warranties are valid only when product is used in the intended application as outlined in Bison’s printed literature, when installed according to Bison’s instructions and when matched with compatible components as described in Bison’s literature. Under no circumstances will Bison Residential Basketball Equipment be warranted for commercial or institutional use.

Due to the abusive nature of pay-to-play facilities, unless specifically agreed to in writing, Bison products carry no warranty except for obvious manufacturing defects when used in a facility where players pay an individual or group fee to use Bison equipment.

Bison will pay ground freight only to repair or replace defective merchandise. Unless otherwise stated, Bison will not assume any liability for labor costs incurred for removal or replacement of product replaced or repaired under warranty.

Return Policy No merchandise may be returned without prior authorization by calling 800-247-7668. Merchandise returned without a return authorization number will be held for no more than 10 days at which time all return credit is forfeited. Upon receipt of request for return, an authorization number will be issued by Bison and must appear on all return shipping labels. All returns must be shipped prepaid (UPS, FedEx or truck only) to 1100 SW 6th Street, Lincoln NE 68522. DO NOT RETURN BY U.S. POSTAL SERVICE. Collect returns will not be accepted.

Credit for defective merchandise will be issued only when our inspection department determines the merchandise to be covered by our warranty. All salable merchandise returned is subject to a minimum 35% restocking charge and all freight costs with a minimum restocking charge of $100. Due to their custom design, scoring tables and wall padding are not returnable. Sports nets are not returnable once opened.

These conditions and terms supersede any that may appear on a purchase order. Possession of price list or catalog does not constitute an offer to sell.